Terms and Conditions
General terms and conditions of sale
1. The online store https://shopgarlanda.myshopify.com is operated by Azienda Agricola Una Garlanda di Stocchi Fratelli e C., Cascina dell’Angelo, 13040 Rovasenda (VC), Italy, tax code/VAT number 02618210021. Contact: posta@unagarlanda.it; certified email (PEC): unagarlanda@pec.it. These terms govern purchases made through the store.
2. Before submitting an order, customers can check the products, quantities, prices, shipping charges and total. If an item unexpectedly becomes unavailable, the customer will be informed promptly and any amounts already paid for products not supplied will be refunded. Statutory rights remain unaffected.
Ordering and payment
3. Receipt of the order is confirmed by email to the address provided by the customer. The confirmation includes the order number and purchase summary. Please quote the order number in any correspondence about your purchase.
4. Customers are responsible for the accuracy of the information provided, particularly their delivery address and contact details. Any customer account must be kept up to date.
5. Customers may use the payment methods actually available and displayed at checkout, under the conditions shown there. For advance bank transfers, order preparation starts once payment has been credited.
6. Prices are in euros and include VAT where applicable. Shipping charges and any additional costs are shown before the order is confirmed.
Delivery methods and charges
7. We ship within Italy and to the foreign countries enabled at checkout. Delivery availability is checked against the address entered.
8. Tax documentation is issued in accordance with applicable law. An invoice must be requested when placing the order, providing the necessary and correct details.
9. Standard shipping within Italy is free for orders of €90 or more. For orders below €90 and all international shipments, shipping costs are payable by the customer and are shown at checkout before order confirmation. Any additional services and special terms for GAS purchasing groups are indicated in the relevant purchasing procedure.
10. Orders are normally prepared within 2–3 working days after payment is credited. Estimated transit times are shown at checkout and are separate from preparation times. Customers can contact us for assistance with delays. Statutory deadlines and remedies remain unaffected.
11. On delivery, we recommend checking the number of packages and the condition of the packaging. If there is visible damage, record a specific reservation on the proof of delivery. Any damage, incorrect or missing products should be reported promptly to posta@unagarlanda.it, preferably with photographs and the order number. Failure to record a reservation or report a problem immediately does not limit consumers’ statutory rights. For consumers, the risk of loss or damage passes when they take physical possession of the goods, subject to the exceptions provided by law.
12. If delivery is unsuccessful or the shipment is held for collection, we will contact the customer to agree how to handle the order. Any additional costs attributable to the customer will be communicated and handled in accordance with applicable law.
Withdrawal, returns and exchanges
13. Consumers may withdraw from a purchase, including for only some products in an order, without giving a reason within 15 days of receiving the goods, pursuant to Articles 52 et seq. of the Italian Consumer Code, subject to the exceptions in Article 59.
14. To withdraw, send an explicit statement to posta@unagarlanda.it or by certified email (PEC) to unagarlanda@pec.it, stating your name, order number and the products to be returned. You may also write to Azienda Agricola Una Garlanda di Stocchi Fratelli e C., Cascina dell’Angelo, 13040 Rovasenda (VC), Italy. A registered letter is not required. Exercising the right of withdrawal does not require prior authorisation.
15. Goods must be dispatched without undue delay and no later than 14 days after notifying us of withdrawal, to the business address above. For change-of-mind returns, the direct cost of returning the goods is payable by the customer. Returns are sent by post or courier: the customer obtains, downloads and prints the shipping label from their chosen shipping service. No restocking fee is charged. We recommend suitable packaging and keeping proof of dispatch. Consumers are liable only for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
For purchases delivered within Italy, we also accept exchange requests within 15 days of delivery, following notification by email or PEC and subject to availability of the replacement product. For change-of-mind exchanges, products must be new and unused and, for food products, their packaging and seals must be intact. Arrangements and any new shipping costs are communicated before proceeding. These exchange terms do not limit withdrawal rights or rights relating to defective or non-conforming products.
16. Refunds cover payments received for the goods subject to withdrawal and, if the entire order is cancelled, standard delivery charges. Additional costs for delivery other than the least expensive standard option offered are excluded. Refunds are made within 14 days of notification of withdrawal, using the original payment method unless expressly agreed otherwise, at no cost to the consumer. We may withhold the refund until we receive the goods or proof of their dispatch, whichever is earlier.
17. Withdrawal is excluded in the cases specified in Article 59 of the Italian Consumer Code, including goods made to order or clearly personalised, goods liable to deteriorate or expire rapidly, and sealed goods unsuitable for return for health protection or hygiene reasons that have been unsealed after delivery. A product being food does not automatically exclude withdrawal rights. Exclusions from withdrawal do not affect rights relating to defective or non-conforming products.
Privacy, assistance and applicable law
18. Personal data is processed to manage orders and for the purposes described in the store’s privacy notice, in accordance with Regulation (EU) 2016/679 and applicable national law. It may be disclosed to necessary service providers, such as payment processors and couriers, within the limits and safeguards set out in that notice.
19. For assistance and complaints, contact posta@unagarlanda.it or unagarlanda@pec.it, quoting the order number and describing the issue. We also accept reports and returns for defective, damaged, incorrect or non-conforming products. In these cases, customers should contact us to arrange a return or replacement at no cost to them, in accordance with applicable law. The 15-day change-of-mind period does not limit statutory rights or deadlines relating to lack of conformity.
20. The contract is governed by Italian law, without prejudice to mandatory consumer rights under applicable law. For consumer disputes, the court of the consumer’s place of residence or domicile has jurisdiction in the cases provided by law. For customers purchasing in the course of their professional activities, the Court of Vercelli has jurisdiction.